SHIPPING & RETURNS
SHIPPING POLICY
Our orders are shipped from our registered address and while we cannot guarantee delivery times, you should expect delivery within 4-6 working days after receipt of order. We endeavour to meet the following schedule:
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Orders will be despatched within 2 business days for in-stock merchandise and where payment verification is successful if the order is received Monday to Thursday. Orders placed Friday to Sunday will be despatched by the end of the following business day.
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Deliveries are made Monday to Friday, excluding bank and public holidays. Our standard service is Royal Mail Second Class, this is a 3-5 day service.
Deliveries to outlying areas and the Scottish Islands may take a little longer.
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Equine Express Ltd will only deliver to addresses within Great Britain and Northern Ireland, and for PayPal payments, only to the account holder's billing address. We are unable to accept orders for delivery to The Channel Islands and BFPO addresses.
We will provide tracking information upon request after your goods have been despatched. Please use this service to follow the progress of your delivery. If you need assistance, please contact sales@equine-express.co.uk
Current delivery charges will be displayed at the checkout and included in your total order amount.
RETURN POLICY
Equine Express Ltd operates a 28 day return policy. The Customer must inform us within 14 days of receiving the goods should they wish to return them. A further 14 days are then allowed for the return of the parcel once we have been informed. Unfortunately we cannot offer you a refund or exchange should these timescales not be met.
To be eligible for a return, your item must be unused and in the same condition that you received it, in the same original packaging. We cannot accept opened goods.
Several types of goods are exempt from being returned. Non-returnable items include:
Lotions and Potions
Feed and Feed Supplements
Underwear
Sale Items
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We do not accept goods that are of the incorrect size unless agreed otherwise. It is the buyers responsibility to ensure the correct size is purchased.
To complete your return we require a receipt or proof of purchase. Goods should not be sent direct to the manufacturer.
There can be certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned after the 14 day window period
Refunds (if applicable)
Once your return is received and inspected, Equine Express Ltd will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within 14 days.
Late or missing refunds (if applicable)
If you haven't received a refund 14 days from approval please contact us at sales@equine-express.co.uk
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@equine-express.co.uk and send your item to: Equine Express Ltd 20 Barcroft St, Colne, Lancs, BB8 9PZ
Shipping
To return your product you should mail your product to:
Equine Express Ltd
20 Barcroft St
Colne
Lancs
BB8 9PZ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an item over £50 you should consider using a trackable service or purchasing insurance. We cannot guarantee that we will receive your returned item.